Carpet Cleaning Haringey Terms and Conditions

These Terms and Conditions govern the provision of carpet, upholstery and related cleaning services by Carpet Cleaning Haringey to residential and commercial customers within its service area. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means the person, firm or company requesting the services.

Company means Carpet Cleaning Haringey, as the provider of the services.

Services means carpet cleaning, rug cleaning, upholstery cleaning and any other related services offered by the Company from time to time.

Premises means the property or location where the Services are to be carried out.

Booking means a confirmed request by the Customer for the Company to provide Services at an agreed time and date.

2. Scope of Services

The Company provides professional carpet and upholstery cleaning and related services within its designated service area. The specific Services to be provided will be confirmed at the time of Booking, based on the Customer's requirements as described by the Customer and, where applicable, an on-site assessment.

The Company will use reasonable skill and care in providing the Services and will use cleaning methods, products and equipment it considers suitable, taking into account the type and condition of carpets, rugs, upholstery and surfaces at the Premises.

The Company does not guarantee the removal of all stains or odours, especially where damage or discolouration is permanent or where items have been previously treated with unsuitable cleaning agents, or where stains have set over time.

3. Booking Process

Bookings may be requested by the Customer through the Company’s chosen communication methods as made available from time to time. A Booking is not confirmed until the Company has acknowledged acceptance of the Booking and provided a date and time for the provision of the Services.

The Customer is responsible for providing accurate and complete information at the time of Booking, including the size and number of rooms, type of carpets or upholstery, level of soiling, access details, parking arrangements, and any other relevant information that may affect the duration, price or feasibility of the Services.

The Company reserves the right to amend or cancel a Booking if it becomes apparent that the information provided by the Customer was materially inaccurate or incomplete, or if the Premises are unsafe or unsuitable for carrying out the Services.

The Company may offer an estimated time of arrival for the operative. While the Company will use reasonable endeavours to attend within the agreed timeslot, all times are estimates and may be subject to delays beyond the Company’s control, such as traffic conditions or prior jobs taking longer than expected.

4. Pricing and Quotations

Prices for Services will normally be provided to the Customer in the form of a quotation or estimate before a Booking is confirmed. Unless otherwise stated, all prices are expressed in pounds sterling and are inclusive of applicable taxes.

Quotations are based on the information provided by the Customer at the time of enquiry. The Company reserves the right to adjust the price if, upon arrival at the Premises, it is found that the scope of work differs materially from that described by the Customer, or where additional Services are requested.

If any change in price is required before work starts, the Company will inform the Customer and seek approval to proceed. If the Customer does not agree to the revised price, the Company may cancel the Booking without any further obligation to either party, except that the Customer may be liable for any applicable call-out or cancellation charges as set out in these Terms and Conditions.

5. Payments

Payment terms will be confirmed at the time of Booking. Unless otherwise agreed in writing, payment is due immediately upon completion of the Services at the Premises.

The Company may accept various forms of payment, such as cash, card or bank transfer, subject to availability. The Customer is responsible for ensuring that full payment is made using an accepted method.

For commercial Customers or larger domestic jobs, the Company may issue invoices with specified payment terms. Invoices must be paid in full by the due date stated. The Company reserves the right to charge interest and reasonable administration costs on overdue amounts, in accordance with applicable UK law.

The Company may, at its discretion, require a deposit or full advance payment prior to the Booking date, particularly for larger or specialist jobs. Any such requirement will be notified to the Customer in advance.

6. Cancellations, Rescheduling and Access

The Customer may cancel or request to reschedule a Booking by giving notice to the Company as far in advance as reasonably possible.

The Company reserves the right to charge a cancellation fee for Bookings cancelled or rescheduled with short notice. As a general guideline, cancellations or rescheduling made less than 24 hours before the scheduled start time may be subject to a charge of up to the full quoted price. Any applicable charges will be communicated by the Company at the time of cancellation.

If the Company arrives at the Premises at the agreed time and is unable to gain access, or if the Services cannot be carried out due to circumstances within the Customer’s control (including but not limited to lack of access, no electricity or water supply, unsafe or obstructed work areas), the Company may treat the Booking as cancelled by the Customer and apply the relevant cancellation charges.

The Company reserves the right to cancel or reschedule a Booking due to circumstances beyond its reasonable control, including but not limited to extreme weather, staff illness, equipment failure or unforeseen access issues. In such cases, the Company will aim to offer an alternative appointment. The Company will not be liable for any indirect losses or costs arising from such cancellation or rescheduling.

7. Customer Responsibilities

The Customer must ensure that the Premises are safe and accessible for the provision of the Services. This includes ensuring that driveways, entrances, stairways and areas to be cleaned are clear of obstacles so that the operatives can work safely and efficiently.

The Customer is responsible for moving fragile, valuable or easily damaged items prior to the arrival of the Company. The Company will not move heavy or bulky furniture or equipment unless previously agreed and where it can be done safely. If such items are not moved, the Company may clean around them as far as reasonably possible.

The Customer must inform the Company of any known defects, damage or special conditions relating to carpets, rugs, upholstery, flooring or fixtures that might affect the provision of the Services, including but not limited to loose fittings, pre-existing stains, colour instability, shrinkage risks and prior use of unsuitable cleaning products.

Children and pets should be kept away from the areas being cleaned and from any equipment or cables during and immediately after the provision of the Services, especially while carpets and upholstery remain damp.

8. Liability and Limitations

The Company will carry out the Services with reasonable care and skill. If the Customer is dissatisfied with any aspect of the Services, they must notify the Company within 48 hours of completion. The Company will then use reasonable efforts to investigate and, where appropriate, rectify any issues, which may include re-cleaning the affected area.

The Company’s liability for any direct loss or damage arising from the provision of the Services shall be limited to the value of the relevant Booking, except where such limitation is prohibited by law.

The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or any similar damages resulting from the Services or any delay or failure to provide the Services.

The Company is not responsible for wear, fading, discolouration or other damage that becomes more visible after cleaning, nor for any pre-existing damage or conditions that may be exacerbated by the cleaning process where such risks have been explained to the Customer or are inherent to the item.

The Customer acknowledges that some materials may be prone to shrinkage, colour bleed or changes in texture even when correct cleaning procedures are followed. The Company will take reasonable precautions but cannot guarantee that such changes will not occur.

Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot lawfully be limited or excluded under UK law.

9. Waste Handling and Environmental Regulations

The Company will handle waste water, extracted dirt and residues generated during the provision of the Services in accordance with applicable UK waste and environmental regulations.

Where practical, waste water from carpet and upholstery cleaning will be disposed of via appropriate drainage systems at the Premises or at an authorised location, in a manner that does not cause pollution or breach local regulations.

The Customer must inform the Company of any specific restrictions or facilities at the Premises relating to waste disposal or drainage. The Company reserves the right to refuse to carry out the Services if compliance with waste or environmental regulations cannot reasonably be achieved.

The Company will use cleaning products that are suitable for professional use and, where possible, will select solutions with reduced environmental impact, while still providing effective cleaning results. Safety data for cleaning products can be made available on request.

10. Insurance

The Company will maintain appropriate insurance cover in respect of its business activities, including public liability insurance, subject to the terms and exclusions of the relevant policy or policies.

Details of the Company’s insurance cover can be provided on request. Any claim by the Customer relating to loss or damage must be notified to the Company as soon as reasonably practicable, and in any event within a reasonable period after the Customer becomes aware of the issue.

11. Complaints and Disputes

If the Customer has any complaint or concern regarding the Services, they should contact the Company as soon as possible, and in any event within 48 hours of completion, giving full details of the issue.

The Company will investigate the complaint and may request access to the Premises to inspect the work carried out. Where the Company considers a complaint to be justified, it will, at its discretion, offer to re-clean the affected areas or provide another appropriate remedy.

The Company aims to resolve complaints amicably and efficiently. If a dispute cannot be resolved between the parties, either party may consider seeking independent advice or alternative dispute resolution.

12. Data Protection and Privacy

The Company will collect and process personal information about the Customer, such as name, address and contact details, for the purposes of managing Bookings, providing the Services, handling payments, and dealing with any enquiries or complaints.

The Company will take reasonable steps to keep personal information secure and will not sell or disclose such information to third parties except where necessary to provide the Services, comply with legal obligations, or where the Customer has given consent.

13. Amendments to Terms and Conditions

The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new Bookings made after the date of publication of the revised terms.

The version of the Terms and Conditions in force at the time of the Customer’s Booking will typically apply to that Booking, unless a change in law or regulation requires an earlier application of revised terms.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

15. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, such provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the provision of the Services and supersede any prior understandings, statements or agreements, whether oral or written, relating to the same subject matter.

No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.