Terms and Conditions for Carpetcleaning Haringey
These terms and conditions set out the basis on which Carpetcleaning Haringey provides domestic and commercial cleaning services in the UK. By making a booking, the customer confirms that they have read, understood and agreed to these terms. They are designed to create a fair, clear and practical service framework covering the booking process, payment arrangements, cancellations, liability, waste handling, and the law that applies to the agreement. For the avoidance of doubt, these terms apply to all bookings unless a separate written agreement states otherwise.
In these terms, references to “we”, “us” and “our” mean the service provider trading as Carpetcleaning Haringey, and references to “you” or “the customer” mean the person, business, landlord, tenant, or other party requesting the service. The customer must ensure that anyone authorising work on their behalf has the proper authority to do so. Where services are arranged for a property occupied by multiple persons, the customer accepts responsibility for ensuring that all relevant occupants are aware of the booking and any access requirements.
The services covered by these terms may include carpet cleaning, rug cleaning, stain treatment, upholstery cleaning, and related fabric care services. All work is subject to inspection of the items or areas to be cleaned, and the final service plan may vary according to fibre type, condition, soiling level, access, drying time, and health and safety considerations. We reserve the right to decline or adjust treatment where an item is unsuitable for cleaning, where there is a risk of damage, or where the requested method is not appropriate for the material.
Bookings are typically made by agreeing a date, approximate time window, service scope, and any specific customer requirements. A booking is not confirmed until we have accepted the request and, where applicable, received any required deposit or advance payment. The customer must provide accurate information at the time of booking, including the address, item count, access conditions, parking restrictions, floor level, and any known issues such as fragile fabrics, previous treatment, or heavy contamination. If the information supplied is incomplete or inaccurate, we may revise the price, modify the appointment, or withdraw the booking.
We may request photographs, measurements, or other details in order to assess the work before attendance. Any estimate given before inspection is based on the information available at that time and is not a fixed quotation unless expressly stated in writing. If the condition of the carpet cleaning or upholstery cleaning task differs from the details provided, we may adjust the price to reflect the actual work required. Reasonable variations may also apply if additional rooms, items, or treatments are requested on site and we agree to provide them.
Customers must ensure access to the property at the agreed time. If we are unable to enter, cannot safely carry out the service, or must wait beyond a reasonable period, we may charge a call-out fee, waiting fee, or cancellation fee. Where parking or access permits are required, the customer is responsible for arranging them unless we agree otherwise. We may also refuse to begin work if conditions are unsafe, if electrical supply or water access is inadequate, or if there is a risk to our staff, equipment, or any third party.
Payment terms will be confirmed at the time of booking or before the service is carried out. Payment may be taken by bank transfer, card, cash, or another method agreed in advance. Unless otherwise stated, payment is due on completion of the work and before our team leaves the premises. For certain bookings, especially larger commercial carpet cleaning jobs or repeated appointments, we may require a deposit, part payment, or full prepayment to secure the appointment.
If a customer fails to pay when due, we reserve the right to charge interest and recover reasonable costs associated with debt collection, enforcement, or recovery, to the extent permitted by law. Any disputed invoice must be raised promptly and in good faith. The customer must still pay any undisputed amount on time. We are not obliged to release reports, certificates, or other materials connected to the service until outstanding sums are settled in full.
All prices are stated in pounds sterling unless otherwise agreed. Any discounts, promotional rates, or special offers are subject to availability and may be withdrawn at any time. They apply only to the specific service, item, or period described. Unless expressly included, prices do not cover extraordinary costs such as prolonged stain restoration, specialist treatment, removal of hazardous contamination, or additional labour due to poor access. Where extra charges may apply, we will make reasonable efforts to inform the customer before proceeding.
Cancellations and rescheduling requests should be made as early as possible. If you wish to cancel or amend a booking, you must notify us within a reasonable time before the appointment. For appointments cancelled with insufficient notice, we may charge a cancellation fee to cover lost time, travel, or preparation costs. Where a deposit has been paid, it may be retained in full or in part if the cancellation is late or if the slot cannot reasonably be reallocated.
If we must cancel or reschedule due to illness, equipment failure, severe weather, unsafe conditions, or circumstances beyond our control, we will use reasonable efforts to offer a new appointment. We do not accept liability for indirect inconvenience arising from such changes, although we aim to act fairly and communicate as soon as practicable. In the event that a customer repeatedly cancels or reschedules, we may require advance payment for future bookings or decline further appointments.
We aim to deliver a professional carpet cleaning service with reasonable care and skill, but no cleaning process can guarantee the complete removal of all stains, odours, bacteria, or wear-related marks. Results depend on the type, age, and condition of the fibres, the nature of the contamination, prior cleaning attempts, and environmental factors. Some stains may be permanent or may reappear after drying due to wicking, pre-existing damage, or residues in the backing or underlay.
Our liability is limited to losses or damage caused directly by our negligence, breach of contract, or failure to use reasonable care and skill. We will not be responsible for pre-existing damage, hidden defects, colour loss caused by unsuitable prior treatments, shrinkage resulting from the age or construction of the material, or damage caused by the customer’s failure to disclose relevant information. Where an item is fragile, antique, deteriorated, or otherwise unsuitable for wet cleaning, the customer accepts the risk of limited or no improvement.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. Subject to that position, we shall not be liable for indirect, special, or consequential loss, loss of profit, loss of business, or loss of enjoyment. If we are found liable for damage to an item, our total liability will normally be limited to the lesser of the reasonable repair cost, replacement cost, or the amount paid for the relevant service.
If a complaint is raised, the customer must allow us a reasonable opportunity to inspect the issue and, where appropriate, return to the property to assess or remedy the concern. Any claim must be supported by clear information and, where possible, photographs taken before and after the service. Failure to notify us promptly may affect our ability to investigate. We are not responsible for complaints relating to items that have been moved, handled, or treated by third parties after we have completed the work.
Waste handling and disposal will be carried out in accordance with applicable UK waste regulations and environmental requirements. Where our service generates waste such as used cloths, disposable materials, removed debris, or contaminated residues, we will dispose of it responsibly using appropriate methods. The customer remains responsible for any pre-existing household waste, prohibited substances, or items not included in the agreed service scope unless we expressly agree to remove them.
We will not collect, transport, or dispose of hazardous waste, clinical waste, asbestos, chemicals, needles, or any other regulated substance unless specifically agreed in writing and lawfully permitted. If such materials are found on site, we may suspend the work and request that the customer arrange suitable specialist removal. The customer must disclose any contamination, infestation, bodily fluids, mould, or similar conditions before the appointment so that appropriate precautions can be taken. Failure to do so may result in additional charges, refusal of service, or immediate termination of the visit.
The customer is responsible for ensuring that the property is reasonably prepared for cleaning. This includes removing small personal items, valuables, and fragile objects from the work area, securing pets, and protecting any equipment or surfaces that should not be exposed to moisture or cleaning agents. We may move light furniture at our discretion, but we are not required to move heavy, fixed, or awkward items. Where furniture is moved, we accept no liability for pre-existing weakness, instability, or concealed damage.
Any advice we give about drying times, post-cleaning care, or maintenance is provided in good faith, but the customer remains responsible for following reasonable precautions after the service. Ventilation, temperature, humidity, and use of the cleaned area may all affect drying and final results. We are not liable for damage caused by premature use, re-soiling, or failure to follow post-service instructions. The customer should avoid placing protective covers or furniture back onto damp fabric unless it is safe to do so.
We may take photographs before, during, or after the service for operational, training, insurance, or record-keeping purposes. Such images will be used in a manner consistent with applicable privacy requirements and only where reasonably necessary for the conduct of the business. Unless the customer objects in writing, we may retain these records for a reasonable period. Any personal data obtained in connection with a booking will be handled in accordance with our privacy obligations and used only for legitimate business purposes.
Either party may terminate the service if the other commits a serious breach of these terms and fails to remedy it within a reasonable time where remedy is possible. Immediate termination may also occur where continued work would be unsafe, unlawful, or impractical. If the service is terminated after work has begun, the customer must pay for the work already completed, any materials used, and any reasonable costs incurred up to the point of termination.
These terms constitute the entire agreement between the parties in relation to the relevant booking and supersede any prior discussions or informal statements, except where a separate written contract applies. If any provision is held to be invalid or unenforceable, the remaining provisions shall continue in full force. A failure or delay by us in exercising any right under these terms shall not operate as a waiver of that right. Any variation must be agreed in writing or clearly confirmed through an updated booking record.
For business customers, the parties acknowledge that the service will be supplied on the basis that each party acts in the course of business where applicable. However, nothing in these terms is intended to deprive a consumer customer of rights that cannot be excluded under UK consumer law. If any term conflicts with mandatory statutory rights, the statutory rights will prevail to the extent of the conflict. The customer is encouraged to read the terms carefully before confirming any appointment.
These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where a consumer customer may rely on any non-excludable right to bring proceedings elsewhere as permitted by law. By proceeding with a booking for carpet cleaning in Haringey, the customer confirms acceptance of these Terms and Conditions and agrees that they provide a fair basis for the service relationship.
